The warranty for all our models of roller skis, ski bindings and accessories is 1 year from the moment of transfer of the goods to the consumer (from the date of sale: receiving of the goods by the buyer at the delivery point of the courier service or the terminal of the transport company).
Return and exchange of goods:
The General rules governing the activities of online stores (in the terminology of the legislator – "remote trade") are established by article 26.1. law of the Russian Federation "of consumer protection".
The buyer can only return the product if the following conditions are met at the same time:
- Saved the appearance of the product. The product should not have been used. But we are talking about the product, not its packaging, so if the buyer sends us the product via courier mail, we can not refuse to accept the product on the basis that the packaging of the product is dented;
- Saved consumer properties of the product;
- The buyer has a document confirming the purchase of the product (a receipt sent by e-mail);
Items supplied in the package are accepted for return only in the package.
Only products purchased in the "Shamovstore.com" online store are accepted for refund, and only from the person who purchased this product.
Upon return, responsibility for the product until it is received by the online store "Shamovstore.com" lies with the buyer.
Products of poor quality
A product of poor quality means a product that is defective and cannot ensure the performance of its functional qualities. The received product must match the description on the site. The difference in design of elements is not a malfunction or non-functionality of the product.
The appearance and completeness of the product, as well as the completeness of the entire order, must be checked by the recipient at the time of delivery of the product.
The buyer, who was sold the goods of inadequate quality, may ask for replacement of goods to the goods of similar brand (model, article) or to a product of another brand (model, article) with appropriate recalculation of the purchase price or return of goods. Please note that our organization reserves the right to conduct an expertise of the product, if necessary. If the result of the expertise of the goods finds that the defects occurred due to circumstances for which the seller is not responsible, the buyer shall reimburse the seller the costs of the expertise and associated cost of transportation of goods.
Making a refund
The return must be shipped as a valuable parcel. Please do not send the parcel by cash on delivery, we do not accept such parcels!
The returned product must be sent to the address:
610001, Russian Federation, Kirov region, Kirov, Oktyabrsky prospect, 120, office 106, SP Shamov Vladimir Aleksandrovich
The cost of the product will be refund within 10 days from the date of receipt by the online store from the buyer of the product purchased in the online store. The refund is made by transfer to the buyer's Bank card or in accordance with the payment method of the order. Keep all original documents related to the refund until you receive the money.
We also reimburse all shipping costs in a case of a return of an item of poor quality or a return of a wrongly sent item/order.
More information can be obtained by calling the Central office of the online store "Shamovstore.com":
+7-800-551-8092 or via e-mail email@example.com or via online-chat on the site.